FAQ


How do I join Points Plus Rewards from Rowmark?
It’s easy! All you have to do is take a moment to register for the Points Plus Rewards program. Provide your contact details and register your Partner information on the join form. Click here to ‘Join’ now. Joining is Free!

What do I need to do to earn Miles/Points?
Once you’ve selected the currency that you’d like to earn (which is done when you 'Join’ the program), all you have to do is make qualifying purchases with participating partners. For more information on how to earn, click here.

I just made a purchase with a participating partner, then signed up for the program. Will I earn Miles/Points on that transaction?
Any purchases made in the month of your enrollment will automatically be included and you will earn Miles/Points in your chosen reward program currency.

NOTE:Miles/Points are processed on a monthly basis but please allow an additional 3-4 weeks for your Miles/Points to appear in your chosen program reward account. Our goal is to help you get as many Miles/Points as possible! But, transaction totals that apply for Miles/Points may not be exact to your invoice. Taxes and delivery fees do not apply and there may be other minimal items that may not apply.

What's the difference between the Points Plus Rewards from Rowmark Program and Points Plus Reward Points?
When you join Points Plus Rewards from Rowmark you are registering with us to earn Miles/Points in a chosen reward program (e.g. Points Plus Reward Points, American Airlines AAdvantage, etc.).
Points Plus Reward Points is our “in-house” currency – if you select this program , you will earn Points Plus Reward Points and will be able to redeem the Points earned for a variety of items, including marketing tools, gift cards, charitable donations, consumer electronics, sporting goods, home & garden merchandise and more. Please visit the redeem page for a list of available items.

How do I keep track of my Miles/Points?
You can see the Miles/Points you’ve earned or received through your participation in Points Plus Rewards from Rowmark by logging into your rewards account. If you have opted to earn Points Plus Reward Points you can see your current account balance here too. However, to find your current Miles/Points balance for any other reward currency you’ve chosen, you will have to visit the respective program website (e.g. American Airlines AAdvantage, United MileagePlus, etc.).
For Points Plus Reward Points members, to view your Points Plus Reward Points balance you simply sign into your account here.

How many Miles/Points do I need to redeem?
It depends on the program you are earning Miles/Points in. Each program has different redemption levels. Please visit the respective program website to find out how to redeem.
For Points Plus Reward Points, we have many different items you can use your Points towards and each item has a different Point value. Click here to see what you can use your Points for.

What are Bonus Offers?
We will promote bonus offers periodically to help you accelerate your Miles/Points balance. During these events, you will be notified by email and on the bonus offer page on how to take advantage of the offers.

Why isn’t my favorite airline program listed as a reward option?
Unfortunately not all airline programs are available for inclusion in our program. However, our Points Plus Reward points can be used toward Pre-Paid debit cards, and those can generally be used toward the purchase of your next flight.

If I choose to leave the Points Plus network, will I still receive my rewards?
You’ve earned your rewards, and they are yours to keep. If no activity is recorded in your Account for 24 months, we may terminate your enrollment and/or cancel your points and Rewards. If a Point or Reward expires or is cancelled for any reason, it becomes void without compensation. Click here to review the program Terms and Conditions.

Can I give points I’ve earned as gifts?
No, points belong to the registered owner of the account and cannot be transferred. The large selection of popular gift cards and many of the merchandise options make great gifts! Click here to see what you can use your Points for.

Still have questions?
Contact us and we’ll be happy to answer any questions you have.




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